• Constant Improvements

    by ryland nelson July 3, 2020

    FantasticStay is constantly working to improve its software for you.  Many things go unnoticed, and we are looking to improve on that as well.  Check back on this page for regular updates to our “Changelog” to the right.

    If you have any outstanding issues please send us a ticket through the Help Center.

  • Execute all the steps of the Check-In process with the new Check-In Forms

    by Bilyana Petrova April 3, 2019

    FantasticStay is thrilled to spread the world about its newest creation, the Check-in Form. The Check-in Form is an innovative automation feature designed to speed up and simplify the coordination emails regarding the check-in process for both the property manager and the guest.

    What is the Check-in Form?

    The Check-In Form automatically collects your guests’ contact details, credit card information & ID verification data. It is an online form that you send to your guests to fill in before their arrival. That way, you have all the check-in details stored under the reservation in your FantasticStay dashboard.

    Why is it important?

    Rather than sending the same message to your guests over and over again, asking them about their check-in details, you can create your Check-In Form and have it sent to your guests automatically each time a new reservation comes in.

    One of the main benefits of the Check-In Form is that allows you to scan your guests’ credit card & ID. Having those documents scanned will reduce the possibility of any fraud to happen. You can check them in advance and make sure they are real and matching.

    In the Check-In Form, you can also include your Terms & Conditions and ask your guests to sign them as an agreement prior to their arrival.

    How does the Check-in Form works?

    You have the full flexibility to create as many forms as you like, or you can create a universal form that you can use for all of your guests, that’s completely up to you.

    There are five pre-designed pages (contact information, scan your ID card, payment card information, scan your payment card & terms & conditions agreement) that you can use and customize with your own company’s logo.

    Once you receive a new reservation and you want to send the Check-In form to your guests, you just need to find the reservation in your FantasticStay dashboard and choose the form you want to send. You’ll be then given a link, which you need to share with the guests so that they can complete their arrival details. You can also automate this process using our triggers and filters to choose in which case you want the form to be sent out.

    All the information that the guests fill in the form, including the changes, will be automatically saved in the reservation and you can later update all the details accordingly. You can use the collected data with any of the other FantasticStay automations.

    check-in-form

Changelog

July 2nd, 2020

Major core updates

  • Advance Notice Channel Settings — Set your advance notice settings at the channel level under each listing now.
  • Airbnb listing nickname title no longer added to Airbnb Listing title — Listing Nickname will not append to Airbnb listing title any longer.
  • Major backend update — Enhanced speed, security and reliability
  • Listing Owner availability changes will not set price to zero — Original rate will be set when a “Listing Owner” edits availability. Previously rate was set to zero and availability did not push to channels correctly.
  • “Assign to new listings” function restored — Toggle for “Assign to new listings” now applies correctly to new listings.
  • Rentals United improvements — Various bug fixes and improvements.

 

 

June 24, 2020

Improvements to increase channel stability and reduce double bookings

  • Improved Airbnb listing import — Set default sync status to “Rates & Availability, ensure no data is overwritten (NOTE: Weekly/Monthly discounts still set to zero upon connection)
  • Double Booking issues — Thorough investigation into recent double booking cases and system wide improvements to prevent them from happening for everyone.
  • HomeAway “Cant receive quote” — Beginning to investigate this issue.
  • Rentals United sync improvements — Fixed a bug where incorrect availability was set in Rentals United
  • AutoMessages Improvements — Various issues resolved

 

16.08.2020 Changelog title

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  • Authorized User details — This small visual update shows you which Users are connected to Help Scout and how many zaps they’ve created.
  • Search for conversations — You can now search for specific conversations by subject, mailbox, assigned User, tags, or email address.
  • Send a new reply — Use Zapier to send a reply on an existing conversation. You can also leave it as a draft, so someone on the team can take a peek before sending the reply.
  • Add notes to conversations — You might use this along with the New Conversation trigger to look up details in a CRM, then add a note in Help Scout with additional details. Best of all, you can @mention a User in the note.
  • Create customer profiles — Create new customer profiles in Help Scout, and fill out the nitty gritty details on the customer’s profile. From social sites to notes, to job titles and cities, it’s all there.